Digital goods
Downloadable goods (digital files) are not refundable or exchangeable unless we fail to deliver the download links. Buyers must ensure they understand the file formats and their device compatibilities before making a purchase. If questions arise, feel free to contact us.
Please understand the nature of downloadable goods — especially of RAW and master formats; they represent both a MASTER file and a license. Once payment is completed, there is no way to change or cancel your digital download order.
Our discretion in exceptional cases
We may also consider an exceptional and valid reason for refunding downloadable goods if the following occurs:
- the product delivered is entirely different from what was advertised
- the product description is false in whole or in any substantial part (which has never occurred to date)
Wares
Physical goods are eligible for return or exchange if:
- the item is substantially not as described — meaning it differs from what it claims to be. Buyers should allow for minor color variations due to screen differences and sample characteristics
- the product is defective or was damaged during production (manufacturing shortcomings)
- the product does not fit (for clothing) — returns are accepted only if the item is unworn and in perfect condition
- the physical quality does not correspond to its reference. Such cases are usually handled at our discretion
You may exchange
Any physical goods of the same type may be returned or exchanged if any of the following issues have occurred with your order. These include:
- damaged items
- incorrect items (wrong product delivered)
- items not as described — meaning substantial differences from the advertised product
Questionable returns/exchanges
If your parcel was mishandled, misplaced, or damaged by the carrier, the return or exchange will be handled through the carrier’s liability or insurance, or with our support. If you choose to apply directly to us, you must provide proof of the issue, such as photos or video of the damaged parcel upon arrival, unboxing videos, or similar evidence.
If the claim is validated, the product will be returned or exchanged accordingly.
Who pays for return shipping?
In most cases, the buyer is responsible for the return shipping cost, unless otherwise specified by the carrier’s insurance or policy.
Partial Refund
If a disputed refund arises between us—for example, in cases involving damaged items, lost parcels, incorrect items, or similar issues—our store may, after further investigation and at our discretion, offer a partial refund to the buyer. In such cases, you may keep the disputed item, and we will reimburse the agreed partial amount.