*Thank you for being with us, please allow some downtime with support.
Can I change my order?
Once your downloadable product order has been placed and confirmed, there is no way to change it. Please, refer to the Returns & Exchange policy.
How to track my order?
Guest checkouts are emailed to you. It is more convenient to have a registered account on this site, so you won’t lose access to your download library over time.
How long my order is processed?
It’s almost instant.
Refunds?
Downloadable goods are not refundable. If you have checked out and changed your mind – it’s too late. Please, take this notice seriously. Downloadable pictures, music and books are not refundable, but we always provide samples in the product description. There may (or may not be) exceptions:
- if our product description has a substantial discrepancy (if it states a completely different product, or the product description is false in whole, or in the major part of it)
Such practice had never taken place so far. If you experience any technical problems with the Zip archives, corrupted files, etc, contact us. Make sure you place an exact order, or contact pre-sales if you have any questions. Please, refer to the Returns &Exchange policy.
How precise the product description is?
Most products have samples. Our listing is 99% precise in product description. Please, allow minor alteration on certain parameters, such as: file size, colour, illustrations. For downloadable goods we indicate “~” approximated file size.
Download limit?
YES. The download limit for all digital products is set to 12 (twelve) downloads per item, in order to prevent malicious over-use of the unlimited downloads. One purchase of a digital item is 12 downloads only.
Can my download link expire?
There is NO download link expiry for orders, it means your download link will NOT die. More info here.
Can my purchase link expire?
There is NO purchase link expiration. We don’t manually or specifically set any timeout for your Guest checkout, but it is better to have a registered account on our website in order to track down your purchase and store your own library of purchased items. Registered accounts don’t have any problems with product access.
Can I share downloadable goods?
The Standard License grants you legal right for personal use only.
What is the actual size of a downloadable photo?
We indicate approximate ~size of a downloadable JPG file, because different OS’ reflect different storage data, due to the file system compression on your hard drive. We mostly approximate the Size on Disk value, which is usually smaller than the actual, physical file size. If a photo on this site is indicated as ~10.2 mb, you can fairly add ~800kb to it. With that, you actually get a bigger size of 11 mbs. Please, refer to the actual size explanation.
Do you indicate file size of an actual JPG/PDF/WAV file, or the Zip folder?
We don’t consider Zip folder size at all. We only indicate the size of the file itself, before we place it in any folder.
Passwords, DRM, encryption?
All downloadable products on our website are encryption free, you will not need to pass any additional steps after the purchase. Download the file and unzip it.
Does my OS support Zip archives?
Zip is a very old format, it is incorporated in Windows OS’ since Windows 2000, in MacOs since OsX 10.3 (2003), iOS 11 (2017) and any Android version. They all come natively. However, you may use any free alternative for Zip archives available today. Check out our zip manual.
Are there alternatives to Zip?
Zip archive is universal and free. If you experience problems with it, contact support for such cases.
What does Standard License mean for images? Why should I bother?
When you buy a framed photo, or any physical painting, you don’t need a license – because you buy only one physical asset for personal needs. However, when you buy a digital file (“master file”, “high-resolution file”), you are required to have a license (a permission to use it fairly, due to its digital nature). The same way you purchase movies or music (streaming or CD’s), you’re not allowed to copy, distribute and/or sell it. Therefore, the vendor (or the copyright owner) should specify, what license he is granting to you with the physical product, in order to protect his/her intellectual property, incorporated in that physical asset. You must be aware, that any downloadable product also contains intellectual rights (copyrights and trademarks). The Standard License is a common license for personal use across the world.