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Can I change my order?
Please note, once your downloadable product order has been fulfilled and delivered to you for download, there is no way to change it. Please, refer to the Returns & Exchange policy.
How to track my order?
Guest checkouts are emailed to you. It is more convenient to have a registered account on this site, so you won’t lose access to your download library over time.
How long my order is processed?
It’s almost instant.
Refunds?
Downloadable goods are not refundable. If we have delivered you a file (a download link) and you changed your mind – it’s too late. Please, take this notice seriously. Downloadable music and books are not refundable, but we always provide samples in the product description. There may (or may not be) one exceptional reason why we would refund you any downloadable goods:
- if our product description has a substantial discrepancy (if it states a completely different product, or the product description is false in whole, or in the major part of it)
Such practice had never taken place so far. If you experience any technical problems with the Zip archives, corrupted files, etc, contact us and we will re-send or re-pack such files. Make sure you place an exact order, or contact pre-sales if you have any questions. Please, refer to the Returns &Exchange policy.
How precise the product description is?
Our listing is 99% precise on product description. Please, allow minor alteration on certain parameters, such as: file size, colour, illustrations. For downloadable goods we indicate “~” approximated file size, presented to a lesser extent, in other words, we indicate a smaller file size than the actual one.
Do I have a download limit?
We have set a download limit for all digital products to 20 (twenty) downloads per item, in order to prevent malicious over-use of the unlimited downloads. Twenty downloads is more than enough to access and store a product on your own device over time. Contact support if you have any problems in file access.
Can my download link expire?
There is no download link expiry. Once the order has been placed, you have an unlimited time to access your product. We set only the download limit.
Can my purchase link expire?
There is no purchase link expiration. We don’t manually or specifically set any timeout for your Guest checkout, but it is better to have a registered account on this website, in order to track down your purchase library and have promo- and pre-sale codes applied to your account (+ other benefits). Registered accounts don’t have any problems with product access.
What is the actual size of a downloadable photo?
We indicate approximate ~size of a downloadable JPG file, because different OS’ reflect different storage data, due to the file system compression on your hard drive. We mostly approximate the Size on Disk value, which is usually smaller than the actual, physical file size. If a photo on this site is indicated as ~10.2 mb, you can fairly add ~800kb to it. With that, you actually get a bigger size of 11 mbs. Please, refer to the actual size explanation.
Do you indicate file size of an actual JPG/PDF/WAV file, or the Zip folder?
We don’t consider Zip folder size at all. We only indicate the size of the file itself, before we place it in any folder.
Does my OS support Zip archives?
Zip is a very old format, it is incorporated in Windows OS’ since Windows 2000, in MacOs since OsX 10.3 (2003), iOS 11 (2017) and any Android version. They all come natively. However, you may use any free alternative for Zip archives available today. Check out our zip manual.
Are there alternatives to Zip?
We can deliver your purchased items in a different (unzipped) format, only if you experience problems with it. Contact support for such cases.
What does Standard License mean for images? Why should I bother?
When you buy a framed photo, or any physical painting, you don’t need a license – because you buy only one physical asset for personal needs. However, when you buy a digital file (“master file”, “high-resolution file”), you are required to have a license (a permission to use it fairly, due to its digital nature). The same way you purchase movies or music (streaming or CD’s), you’re not allowed to copy, distribute and/or sell it. Therefore, the vendor (or the copyright owner) should specify, what license he is granting to you with the physical product, in order to protect his/her intellectual property, incorporated in that physical asset. You must be aware, that any downloadable product also contains intellectual rights (copyrights and trademarks). The Standard License is a common license for personal use across the world.