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Why my payment didn’t go through?
It’s not you, it’s us. We’re currently experiencing a temporary issue with our payment processor, and some international payments may fail. If this happens, you can try the Bitcoin payment option or simply wait and try again later. The issue is being worked on, but it may take time to fully resolve.
Are payments secure?
YES. All payments are protected with SSL encryption.
What are the payment options?
- Option 1 — Classic PayPal checkout. Redirects you to PayPal’s website
- Option 2 — PayPal all-in-one checkout. Allows you to pay via PayPal, Venmo, Pay Later options, and more to help maximize conversion
- Option 3 — Credit or Debit cards. All major cards accepted: Visa, MasterCard, Discover, UnionPay, etc
- Option 4 — Bitcoin Wallet. Payment via Bitcoin is supported.
Can I change my order?
Once your downloadable product order has been placed and confirmed, it cannot be changed. Please refer to the Returns & Exchange policy.
How to track my order?
Guest checkout orders are sent to your email. However, creating a registered account is more convenient, as it ensures you never lose access to your download library.
How long does order processing take?
Processing is almost instant.
Are refunds available?
Downloadable goods are not refundable. If you complete check out and change your mind afterward — it’s too late. Please take this seriously. We always provide samples in product descriptions.
Exceptions may occur only if the product description contains a substantial discrepancy (if it states a completely different product). This has never happened so far.
If you experience technical issues with Zip archives, corrupted files, etc, contact us. Ensure you place the correct order or contact pre-sales if you have questions. Refer to the Returns & Exchange policy.
How accurate the product description is?
Most products include samples. Our listings are 99% accurate. Minor deviations may occur in certain parameters, such as: file size and colour. For downloadable goods, we indicate “~” approximated file size.
Download limit?
YES. All digital products have the download limit of 12 (twelve) downloads per item, to prevent malicious misuse. One purchase equals 12 downloads.
Can my download link expire?
NO. Your download link does not expire. More information here.
Can my purchase link expire?
NO. We do not set any timeout for guest checkout links. However, having a registered account is strongly recommended for tracking purposes and maintaining your art library over time. Registered accounts never experience access issues.
Can I share downloadable goods?
NO. The Standard License grants personal-use rights only.
What is the actual size of a downloadable photo?
We list the approximate ~size of the JPG file itself — not the Zip folder. Different operating systems report storage differently due to file system compression. If a photo is listed as ~10.2 MB, the actual physical size may be around 11 MB. Refer to the actual size page.
Do you list file size of an actual JPG/PDF/WAV file, or the ZIP folder?
We list only the file size.
Are digital goods password-protected, encrypted, or DRM-locked?
NO. All downloadable products are free of encryption and DRM. Simply download file and unzip it.
Does my OS support ZIP archives?
YES. ZIP is a very old format supported natively by:
- Windows (since Windows 2000)
- MacOS (since OS X 10.3, 2003)
- iOS (since iOS 11, 2017)
- All Android versions
You may also use any free Zip alternative. Check out our zip manual for more details.
Why can’t I open or extract my ZIP archive (Access Denied)?
If Windows shows “Access Denied” or won’t open your ZIP download, it’s usually a local permissions issue on your device. The ZIP itself is not password‑protected or damaged — your device simply needs permission to access it. Visit this page for details.
Are there alternatives to ZIP?
ZIP is universal and free. If you experience issues, contact support.
What does Standard License mean for images (digital goods)?
When you buy a framed photo or physical painting, you do not need a license because you own only a physical product for personal use. However, when you buy a digital master file, you must have a license because digital files can be copied.
This is similar to purchasing movies or music — you’re not allowed to distribute or sell them. The copyright owner specifies what license and rights he is granting to you. Refer to the Standard License page.
What does Commercial License mean for images (digital goods)?
A Commercial License allows you to use a digital image beyond personal use — specifically for business, marketing, or revenue‑generating purposes. Unlike a Standard License, which limits you to private, non‑commercial projects, a Commercial License grants broader rights so you can legally incorporate the artwork into products, branding, or promotional materials.
Examples of what a Commercial License typically allows include:
- Using the image in advertisements, social media campaigns, or website branding
- Incorporating the artwork into products you sell (e.g., prints, merchandise, packaging)
- Using the image in client work or commercial design projects
However, a Commercial License does not transfer copyright ownership. The artist still owns the original work and sets the terms of use. Always refer to the Commercial License page for the full list of permitted and restricted uses.