*Thank you for being with us, please allow some downtime with support and order processing, due to excessive work on various projects.
Can I change my order?
Please note, once your downloadable product order had been fulfilled and delivered to you for download, there is no way to change it. Please, refer to the Returns & Exchange policy.
How to track my order?
Guest checkouts are emailed to you. It is more convenient to have a registered account on this site, so you won’t lose access to your download library over time.
How long my order is processed?
It’s almost instant.
Downloadable goods are not refundable. If we delivered you a file (a download link) and you changed your mind – it’s too late. Please, take this note seriously. Downloadable music and books are not refundable, but we always provide samples on the product description. There is one exceptional, probable reason we could refund you the downloadable goods:
- our product description has a substantial discrepancy, carried out by a human error (if it states a completely different product, or the product description is false in whole, or in major part of it)
Such practice had never taken any place so far. If you experience any technical problems with zip archives, corrupted files, etc, contact us and we will re-send, re-pack such files. Make sure you place an exact order, or contact pre-sales if you have any questions. Please, refer to the Returns &Exchange policy.
How precise the product description is?
Our listing is 99% precise on product description. Please, allow minor alteration on certain parameters, such as: file size, colour, illustrations. For downloadable goods we indicate “~” approximated file size, indicated to the lesser extent, in other words, we indicate a smaller file size from the actual size.
Can my purchase/download link expire?
We don’t manually or specifically set any timeout for your Guest checkout, but it is better to have a registered account on this website, in order to track and store your purchase library conveniently, have promo- and pre-sale codes applied to your account, and other benefits. Registered accounts don’t have any expiration.
Do I have a download limit?
Currently, we have a download limit set to 30 downloads per item, in order to prevent malicious over-use of unlimited downloads. But it could be changed in client’s favour over time. If your account is in good stand, you won’t have any troubles with purchase access. Contact support, if you have any.
What is the actual size of a downloadable photo?
We indicate approximate ~size of a downloadable JPG file, because different OS’ reflect different storage data, due to the file system compression on your hard drive. We mostly approximate the Size on Disk value, which is usually smaller than the actual, physical file size. If a photo on this site is indicated as ~10.2 mb, you can fairly add ~1mb to it. With that, you actually get a bigger size of 11.2mb. Please, refer to the actual size explanation.
Do you indicate file size of an actual JPG/PDF/WAV file, or the Zip folder?
We don’t consider zip folder size at all. We only indicate the size of the file itself, before we place it in any folder.
Does my OS support Zip archives?
Zip is a very old format, it is incorporated in Windows OS’ since Windows 2000, in MacOs since OsX 10.3 (2003), iOS 11 (2017) and any Android version. They all come natively. However, you may use any free alternative for Zip archives available today. Check out our zip manual.
Are there alternatives to Zip?
We can deliver your purchased items in a different (unzipped) format, only if you experience problems with it. Contact support for such cases.
What does Standard License mean for images? Why should I bother?
When you buy a framed photo, or any physical painting, you don’t need a license – because you buy only one physical asset for personal needs. However, when you buy a digital file (“master file”, “high-resolution file”), you are required to have a license (a permission to use it fairly, due to its digital nature). The same way you purchase movies or music (streaming or CD’s), you’re not allowed to copy, distribute and/or sell it. Therefore, the vendor (or the copyright owner) should specify, what license he is granting to you with the physical product, in order to protect his/her intellectual property, incorporated in that physical asset. You must be aware, that any downloadable product also contains intellectual rights (copyrights and trademarks). The Standard License is a common license for personal use across the world.